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WGMS

Cloud Management System That Improves Operational Efficiency
Cloud Server System

Reliable and Secure Cloud Infrastructure

A cloud-based platform that provides flexible management of IT resources and services, including servers, storage, and databases. This enables organizations to operate their infrastructure more efficiently while reducing operational costs.

1. Error Management ProcessFunction 01

Failure Type
System Failure
Application Failure
User-related Incident
Main IssuesMain IssuesServer & network environment
  • System access failure (shutdown)
  • Network and AWS errors
Main IssuesSoftware failure
  • Program errors
  • Interface failures (payment, SMS, notifications, etc.)
  • Data errors
Main IssuesUser-related Incident
  • Incorrect operation of system functions
  • User input errors
DetectionDetectionReal-time monitoringDetectionReal-time monitoring, Golf course staff, Customer center inquiriesDetectionUser requests, Customer center inquiries
Response MeasuresResponse MeasuresAutomatic recovery appliedResponse MeasuresLog analysis and error fixes, Hotfix deployment and follow-up actionsResponse MeasuresRemote training, Change history tracking and rollback

Incident Response Process

2. WGMS Opening ProcessFunction 02

Step 01.Pre-OpeningD-30
  • Data migration
  • Pre-launch testing
  • On-site staff training & manual preparation
  • Checklist review
Step 02.OpeningD-1
  • Final check of server and DB
  • Transition to the new system
  • Customer notification
  • Backup system activation
  • Help Desk activation
  • On-site PM support and real-time response channels set-up
Step 03.Go-Live MonitoringD+14
  • Stabilization: cache configuration, log optimization and backlog review
  • Collect customer feedback
  • Generate reports: reservations, payments and overall system operation status
Step 04.Service StabilizationD+30
  • Regular inspection
  • Full inspection of booking and payment systems
  • Generate the opening report and prepare client-facing documentation
  • Create an improvement plan and refine UX elements such as FAQs, user interfaces, and menu structure